@import"https://fonts.googleapis.com/css2?family=Space+Grotesk:wght@300..700&display=swap";.language-selector{position:relative;display:inline-flex;z-index:100}.language-selector-btn{display:flex;align-items:center;gap:8px;padding:8px 14px;background:#fff;border:1px solid #d0d0d0;border-radius:8px;color:#333;font-size:14px;font-weight:500;cursor:pointer;transition:all .2s ease;box-shadow:0 1px 3px #00000014}.language-selector-btn:hover{background:#ebebeb;border-color:#ccc}.language-selector.on-dark .language-selector-btn{background:#fff3;border:1px solid rgba(255,255,255,.4);color:#fff;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.language-selector.on-dark .language-selector-btn:hover{background:#ffffff4d;border-color:#ffffff80}.lang-flag{font-size:16px;line-height:1}.lang-name{font-weight:600}.lang-chevron{transition:transform .2s ease;opacity:.8}.lang-chevron.open{transform:rotate(180deg)}.language-dropdown{position:absolute;top:calc(100% + 6px);right:0;min-width:150px;background:#fff;border-radius:8px;box-shadow:0 4px 20px #00000026;border:1px solid #e0e0e0;overflow:hidden;z-index:1000;animation:dropdownFadeIn .15s ease}@keyframes dropdownFadeIn{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}.language-option{display:flex;align-items:center;gap:10px;width:100%;padding:10px 14px;background:none;border:none;color:#333;font-size:14px;cursor:pointer;transition:background .15s ease;text-align:left}.language-option:hover{background:#f5f5f5}.language-option.active{background:#f0f0ed;color:#111115;font-weight:600}.language-option .lang-flag{font-size:18px}.language-option .lang-name{flex:1;font-weight:inherit}.lang-check{color:#111115}.weekly-report{max-width:960px;margin:0 auto;padding:0 0 2rem}.report-header{background:#fff;border:1px solid var(--border, #E8E4DF);border-radius:.75rem;overflow:hidden;margin-bottom:1.5rem}.report-header-gradient{height:4px;background:linear-gradient(90deg,#f2b457,#f1c1f3,#bbcaf0,#accdb5)}.report-header-content{padding:1.5rem 2rem;display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:1rem}.report-header-left h2{font-size:1.35rem;font-weight:700;color:#111115;margin:0 0 .25rem}.report-header-left .report-date-range{font-size:.85rem;color:#6e6e73}.report-header-right{display:flex;align-items:center;gap:.5rem}.week-nav{display:flex;align-items:center;gap:.25rem}.week-nav button{background:#f5f2ed;border:1px solid var(--border, #E8E4DF);border-radius:.375rem;padding:.4rem .65rem;font-size:.75rem;font-weight:600;color:#111115;cursor:pointer;transition:all .2s ease}.week-nav button:hover{background:#ebe7e1;transform:translateY(-1px)}.week-nav button.active{background:#111115;color:#fff;border-color:#111115}.btn-download-pdf{display:inline-flex;align-items:center;gap:.4rem;background:#111115;color:#fff;border:none;border-radius:.375rem;padding:.5rem 1rem;font-size:.8rem;font-weight:600;cursor:pointer;transition:all .2s ease}.btn-download-pdf:hover{transform:translateY(-2px);box-shadow:0 4px 12px #00000026}.report-section{background:#fff;border:1px solid var(--border, #E8E4DF);border-radius:.75rem;margin-bottom:1.25rem;overflow:hidden}.report-section-accent{height:3px}.report-section-body{padding:1.5rem 2rem}.report-section h3{font-size:1rem;font-weight:700;color:#111115;margin:0 0 1rem;display:flex;align-items:center;gap:.5rem}.report-section h3 .section-icon{width:20px;height:20px;opacity:.7}.snapshot-header{background:#111115;padding:.75rem 2rem;display:flex;align-items:center;gap:.75rem}.snapshot-number{background:#ffffff26;color:#fff;font-size:.65rem;font-weight:700;padding:.2rem .5rem;border-radius:.25rem;letter-spacing:.05em}.snapshot-title{color:#fff;font-size:.85rem;font-weight:700;text-transform:uppercase;letter-spacing:.06em}.snapshot-cards{display:grid;grid-template-columns:repeat(6,1fr);gap:.75rem;margin-bottom:1.75rem}.snapshot-card{text-align:center;padding:.75rem .5rem;position:relative}.snapshot-card-bar{height:3px;border-radius:2px;margin-bottom:.75rem}.snapshot-card-value{font-size:2rem;font-weight:700;line-height:1.1;margin-bottom:.25rem}.snapshot-card-label{font-size:.65rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:#6e6e73;margin-bottom:.2rem}.snapshot-card-sub{font-size:.65rem;color:#9ca3af;font-style:italic}.snapshot-charts{display:grid;grid-template-columns:1fr 1fr;gap:2rem;margin-bottom:1rem}.snapshot-chart-title{font-size:.85rem;font-weight:700;color:#111115;margin:0 0 1rem}.freshness-bars{display:flex;flex-direction:column;gap:.6rem}.freshness-row{display:flex;align-items:center;gap:.5rem}.freshness-label{font-size:.7rem;color:#3a3a3d;width:120px;flex-shrink:0;text-align:right}.freshness-track{flex:1;height:18px;background:#f5f2ed;border-radius:3px;overflow:hidden}.freshness-fill{height:100%;border-radius:3px;transition:width .4s ease;min-width:2px}.freshness-count{font-size:.8rem;font-weight:700;color:#111115;width:30px;text-align:right}.category-bars{display:flex;flex-direction:column;gap:.45rem}.category-row{display:flex;align-items:center;gap:.5rem}.category-label{font-size:.7rem;color:#3a3a3d;width:140px;flex-shrink:0;text-align:right;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.category-track{flex:1;height:16px;background:#f5f2ed;border-radius:3px;overflow:hidden}.category-fill{height:100%;border-radius:3px;transition:width .4s ease;min-width:2px}.category-count{font-size:.8rem;font-weight:700;color:#111115;width:30px;text-align:right}@media (max-width: 768px){.snapshot-cards{grid-template-columns:repeat(3,1fr)}.snapshot-charts{grid-template-columns:1fr}}.metric-cards{display:flex;flex-wrap:wrap;gap:.75rem}.metric-card{flex:1;min-width:130px;padding:1rem 1.25rem;border-radius:.625rem;border:1px solid transparent}.metric-card .metric-label{font-size:.7rem;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:#6e6e73;margin-bottom:.4rem}.metric-card .metric-value{font-size:1.6rem;font-weight:700;color:#111115;line-height:1.2}.metric-card .metric-sub{font-size:.7rem;color:#6e6e73;margin-top:.2rem}.metric-bg-sage{background:#accdb520}.metric-bg-lavender{background:#bbcaf020}.metric-bg-amber{background:#f2b45720}.metric-bg-pink{background:#f1c1f320}.metric-bg-neutral{background:#f5f2ed}.delta-positive{color:#16a34a;font-size:.75rem;font-weight:600;display:flex;align-items:center;gap:.2rem}.delta-negative{color:#dc2626;font-size:.75rem;font-weight:600;display:flex;align-items:center;gap:.2rem}.delta-neutral{color:#6e6e73;font-size:.75rem;font-weight:600}.report-narrative{font-size:.85rem;line-height:1.65;color:#3a3a3d;margin-top:1rem;padding:.75rem 1rem;background:#faf8f5;border-radius:.5rem;border-left:3px solid #ACCDB5}.report-narrative strong{color:#111115;font-weight:700}.sla-overview{display:flex;align-items:center;gap:1.5rem;margin-bottom:1.25rem;flex-wrap:wrap}.sla-bars{display:flex;flex-direction:column;gap:.75rem;width:100%}.sla-bar-row{display:flex;align-items:center;gap:.75rem}.sla-bar-label{font-size:.75rem;font-weight:600;color:#111115;width:70px;flex-shrink:0}.sla-bar-track{flex:1;height:22px;background:#f5f2ed;border-radius:11px;overflow:hidden;position:relative}.sla-bar-fill{height:100%;border-radius:11px;transition:width .5s ease;display:flex;align-items:center;padding-left:.5rem}.sla-bar-fill span{font-size:.65rem;font-weight:700;color:#fff;white-space:nowrap}.sla-bar-stats{display:flex;gap:.75rem;font-size:.7rem;color:#6e6e73;flex-shrink:0;min-width:200px}.sla-bar-stats strong{color:#111115}.sla-bar-blocker{background:#d64545}.sla-bar-major{background:#f2b457}.sla-bar-medium{background:#bbcaf0}.sla-bar-minor{background:#accdb5}.sla-bar-trivial{background:#d7d7da}.compliance-badge{display:inline-flex;align-items:center;gap:.4rem;padding:.4rem .8rem;border-radius:2rem;font-size:.8rem;font-weight:700}.compliance-good{background:#accdb530;color:#2d5a3a}.compliance-moderate{background:#f2b45730;color:#92400e}.compliance-poor{background:#d6454530;color:#991b1b}.region-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:.75rem}.region-card{background:#faf8f5;border:1px solid var(--border, #E8E4DF);border-radius:.625rem;padding:1rem}.region-card h4{font-size:.8rem;font-weight:700;color:#111115;margin:0 0 .6rem}.region-card .region-stats{display:grid;grid-template-columns:1fr 1fr;gap:.4rem}.region-card .region-stat{font-size:.7rem;color:#6e6e73}.region-card .region-stat strong{color:#111115;font-weight:700}.risk-table{width:100%;border-collapse:collapse;font-size:.8rem}.risk-table thead th{background:#f5f2ed;color:#6e6e73;font-weight:600;font-size:.7rem;text-transform:uppercase;letter-spacing:.03em;padding:.6rem .75rem;text-align:left;border-bottom:1px solid var(--border, #E8E4DF)}.risk-table tbody td{padding:.6rem .75rem;border-bottom:1px solid var(--border, #E8E4DF);color:#3a3a3d}.risk-table tbody tr:hover{background:#faf8f5}.risk-table .row-at-risk td{background:#fef2f2}.risk-table .cell-key{font-weight:600;color:#111115}.risk-table .cell-overdue{color:#dc2626;font-weight:700}.priority-blocker{background:#d6454520;color:#991b1b}.priority-major{background:#f2b45720;color:#92400e}.priority-medium{background:#bbcaf020;color:#1e40af}.priority-minor{background:#accdb520;color:#2d5a3a}.priority-trivial{background:#d7d7da30;color:#6e6e73}.count-badges{display:flex;flex-wrap:wrap;gap:.75rem;margin-bottom:1rem}.count-badge{display:inline-flex;align-items:center;gap:.5rem;padding:.6rem 1rem;border-radius:2rem;font-size:.8rem;font-weight:600}.count-badge .badge-count{font-size:1.1rem;font-weight:700}.badge-sage{background:#accdb525;color:#2d5a3a}.badge-amber{background:#f2b45725;color:#92400e}.badge-pink{background:#f1c1f325;color:#9a3412}.health-table{width:100%;border-collapse:collapse;font-size:.8rem}.health-table thead th{background:#111115;color:#fff;font-weight:600;font-size:.7rem;text-transform:uppercase;letter-spacing:.03em;padding:.7rem .75rem;text-align:center;white-space:nowrap}.health-table thead th:first-child{text-align:left;border-radius:.375rem 0 0}.health-table thead th:last-child{border-radius:0 .375rem 0 0}.health-table tbody td{padding:.65rem .75rem;border-bottom:1px solid var(--border, #E8E4DF);color:#3a3a3d;text-align:center}.health-table tbody tr:hover{background:#faf8f5}.health-table tbody tr:last-child td{border-bottom:none}.health-table .cell-region{font-weight:700;color:#111115;text-align:left;text-transform:uppercase;font-size:.75rem;letter-spacing:.02em}.activity-rate{font-weight:700;font-size:.8rem}.rate-good{color:#2d5a3a}.rate-moderate{color:#92400e}.rate-poor{color:#dc2626}.report-chart-container{width:100%;margin:.5rem 0}.report-no-data{text-align:center;padding:2rem;color:#6e6e73;font-size:.85rem}.company-filter{background:#f5f2ed;border:1px solid var(--border, #E8E4DF);border-radius:.375rem;padding:.4rem .65rem;font-size:.75rem;font-weight:600;color:#111115;cursor:pointer;max-width:200px}@media print{body>*:not(.print-report-wrapper){display:none!important}.print-report-wrapper{display:block!important;position:absolute;top:0;left:0;width:100%}.btn-download-pdf,.week-nav,.report-header-right{display:none!important}.weekly-report{max-width:100%;padding:0;margin:0}.report-header,.report-section,.metric-card,.region-card,.compliance-badge,.count-badge,.priority-pill,.report-narrative,.sla-bar-fill,.sla-bar-track,.risk-table thead th,.risk-table .row-at-risk td,.health-table thead th,.health-table tbody td,.activity-rate,.snapshot-header,.snapshot-card-bar,.snapshot-card-value,.snapshot-card-label,.freshness-fill,.freshness-track,.category-fill,.category-track{-webkit-print-color-adjust:exact!important;print-color-adjust:exact!important;color-adjust:exact!important}.report-header-gradient{-webkit-print-color-adjust:exact!important;print-color-adjust:exact!important}.report-section{break-inside:avoid;page-break-inside:avoid;margin-bottom:.75rem}.report-header{break-inside:avoid;page-break-inside:avoid}.report-section-body,.report-header-content{padding:1rem 1.25rem}@page{size:A4;margin:1cm}.report-header-left .report-date-range{font-size:.8rem}.metric-card .metric-value{font-size:1.3rem}.report-narrative{font-size:.8rem}.risk-table{font-size:.7rem}}.ticket-clusters{max-width:960px;margin:0 auto;padding:0 0 2rem}.clusters-header{background:#fff;border:1px solid var(--border, #E8E4DF);border-radius:.75rem;overflow:hidden;margin-bottom:1.5rem}.clusters-header-gradient{height:4px;background:linear-gradient(90deg,#bbcaf0,#f1c1f3,#f2b457,#accdb5)}.clusters-header-content{padding:1.5rem 2rem}.clusters-header h2{font-size:1.35rem;font-weight:700;color:#111115;margin:0 0 .25rem}.clusters-subtitle{font-size:.85rem;color:#6e6e73;margin:0}.clusters-section{background:#fff;border:1px solid var(--border, #E8E4DF);border-radius:.75rem;margin-bottom:1.25rem;overflow:hidden}.clusters-section-accent{height:3px}.clusters-section-body{padding:1.5rem 2rem}.clusters-section h3{font-size:1rem;font-weight:700;color:#111115;margin:0 0 1rem;display:flex;align-items:center;gap:.5rem}.clusters-section h3 .section-icon{width:20px;height:20px;opacity:.7}.clusters-metrics{display:flex;flex-wrap:wrap;gap:.75rem}.cluster-metric{flex:1;min-width:130px;padding:1rem 1.25rem;border-radius:.625rem;border:1px solid transparent}.cluster-metric .metric-label{font-size:.7rem;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:#6e6e73;margin-bottom:.4rem}.cluster-metric .metric-value{font-size:1.6rem;font-weight:700;color:#111115;line-height:1.2}.cluster-metric .metric-sub{font-size:.7rem;color:#6e6e73;margin-top:.2rem}.cluster-cards{display:flex;flex-direction:column;gap:.75rem}.cluster-card{background:#faf8f5;border:1px solid var(--border, #E8E4DF);border-radius:.625rem;padding:1rem 1.25rem;transition:all .2s ease}.cluster-card:hover{border-color:#bbcaf0}.cluster-card-header{display:flex;align-items:center;justify-content:space-between;cursor:pointer;-webkit-user-select:none;user-select:none}.cluster-card-title{display:flex;align-items:center;gap:.75rem;flex-wrap:wrap}.cluster-number{font-size:.8rem;font-weight:700;color:#111115;background:#bbcaf030;padding:.15rem .5rem;border-radius:1rem}.cluster-count{font-size:.85rem;font-weight:600;color:#111115}.cluster-regions{font-size:.7rem;color:#6e6e73;font-weight:500}.cluster-chevron{transition:transform .2s ease;color:#6e6e73}.cluster-chevron.expanded{transform:rotate(180deg)}.cluster-keywords{display:flex;flex-wrap:wrap;gap:.4rem;margin-top:.75rem}.keyword-pill{display:inline-block;padding:.15rem .5rem;border-radius:1rem;font-size:.65rem;font-weight:600;background:#bbcaf020;color:#1e40af;border:1px solid #BBCAF040}.cluster-priorities{display:flex;flex-wrap:wrap;gap:.4rem;margin-top:.5rem}.cluster-companies{font-size:.7rem;color:#6e6e73;margin-top:.5rem}.companies-label{font-weight:600;color:#111115;margin-right:.25rem}.cluster-tickets-list{margin-top:.75rem;border-top:1px solid var(--border, #E8E4DF);padding-top:.75rem}.cluster-table{width:100%;border-collapse:collapse;font-size:.75rem}.cluster-table thead th{background:#f5f2ed;color:#6e6e73;font-weight:600;font-size:.65rem;text-transform:uppercase;letter-spacing:.03em;padding:.5rem .6rem;text-align:left;border-bottom:1px solid var(--border, #E8E4DF)}.cluster-table tbody td{padding:.5rem .6rem;border-bottom:1px solid var(--border, #E8E4DF);color:#3a3a3d}.cluster-table tbody tr:hover{background:#faf8f5}.cluster-table .cell-key{font-weight:600;color:#111115;white-space:nowrap}.metric-bg-sage{background:#accdb520;border-color:#accdb540}.metric-bg-lavender{background:#bbcaf020;border-color:#bbcaf040}.metric-bg-amber{background:#f2b45720;border-color:#f2b45740}.priority-pill{display:inline-block;padding:.15rem .5rem;border-radius:1rem;font-size:.65rem;font-weight:600}.priority-blocker{background:#d6454520;color:#d64545;border:1px solid #D6454540}.priority-major{background:#f2b45720;color:#b27a1a;border:1px solid #F2B45740}.priority-medium{background:#bbcaf020;color:#1e40af;border:1px solid #BBCAF040}.priority-minor{background:#accdb520;color:#2d6a4f;border:1px solid #ACCDB540}.priority-trivial{background:#f5f2ed;color:#6e6e73;border:1px solid #E8E4DF}.clusters-no-data{text-align:center;padding:2rem;color:#6e6e73;font-size:.85rem;background:#fff;border:1px solid var(--border, #E8E4DF);border-radius:.75rem}*{margin:0;padding:0;box-sizing:border-box}:root{--primary: #111115;--primary-light: #2a2a2d;--primary-dark: #0a0a0d;--white: #ffffff;--background: #FFFFF5;--accent-pink: #F1C1F3;--accent-sage: #ACCDB5;--accent-lavender: #BBCAF0;--accent-amber: #F2B457;--border: #D7D7DA;--muted-fg: #6E6E73;--destructive: #D64545;--gray-50: #FAFAF7;--gray-100: #F5F4EE;--gray-200: #EEEEE5;--gray-300: #D7D7DA;--gray-400: #9ca3af;--gray-500: #6E6E73;--gray-600: #4b5563;--gray-700: #374151;--gray-800: #1f2937;--gray-900: #111115;--success: #ACCDB5;--warning: #F2B457;--error: #D64545;--info: #BBCAF0}@keyframes pulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.5;transform:scale(1.2)}}body{font-family:Space Grotesk,Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background-color:var(--background);color:var(--gray-900);line-height:1.5;-webkit-font-smoothing:antialiased}button{cursor:pointer;font-family:inherit}input,select{font-family:inherit}.container{max-width:97%;margin:0 auto;padding:0 1.5rem}.btn{display:inline-flex;align-items:center;justify-content:center;gap:.5rem;padding:.625rem 1.25rem;font-size:.875rem;font-weight:600;border-radius:.375rem;border:none;transition:all .2s ease}.btn-primary{background-color:var(--primary);color:var(--white)}.btn-primary:hover{background-color:var(--primary-light)}.btn-secondary{background-color:var(--white);color:var(--gray-700);border:1px solid var(--border)}.btn-secondary:hover{background-color:var(--gray-50)}.input{width:100%;padding:.75rem 1rem;font-size:.875rem;border:1px solid var(--border);border-radius:.375rem;background-color:var(--white);transition:all .2s ease}.input:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px #11111514}.select{-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 20 20'%3e%3cpath stroke='%236E6E73' stroke-linecap='round' stroke-linejoin='round' stroke-width='1.5' d='M6 8l4 4 4-4'/%3e%3c/svg%3e");background-position:right .5rem center;background-repeat:no-repeat;background-size:1.5em 1.5em;padding-right:2.5rem}.card{background-color:var(--white);border-radius:.5rem;border:1px solid var(--border);overflow:hidden}.fade-in{animation:fadeIn .3s ease-in-out}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.spinner{width:20px;height:20px;border:2px solid var(--gray-200);border-top-color:var(--primary);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.edit-tooltip-container{cursor:pointer}.edit-tooltip-container .edit-tooltip{visibility:hidden;opacity:0;position:absolute;top:50%;left:calc(100% + 8px);transform:translateY(-50%);background-color:#111115;color:#fff;padding:8px 12px;border-radius:6px;font-size:12px;font-weight:500;white-space:nowrap;z-index:9999;box-shadow:0 4px 12px #00000026;transition:opacity .2s,visibility .2s}.edit-tooltip-container .edit-tooltip:after{content:"";position:absolute;top:50%;right:100%;transform:translateY(-50%);border-width:6px;border-style:solid;border-color:transparent #111115 transparent transparent}.edit-tooltip-container:hover .edit-tooltip{visibility:visible;opacity:1}.priority-tooltip-container{cursor:default}.priority-tooltip-container .priority-tooltip{visibility:hidden;opacity:0;position:absolute;top:50%;left:calc(100% + 8px);transform:translateY(-50%);background-color:#111115;color:#fff;padding:10px 14px;border-radius:8px;font-size:12px;font-weight:400;width:220px;white-space:normal;line-height:1.4;z-index:9999;box-shadow:0 4px 12px #0003;transition:opacity .2s,visibility .2s}.priority-tooltip-container .priority-tooltip:after{content:"";position:absolute;top:50%;right:100%;transform:translateY(-50%);border-width:6px;border-style:solid;border-color:transparent #111115 transparent transparent}.priority-tooltip-container:hover .priority-tooltip{visibility:visible;opacity:1}.status-tooltip-container{cursor:default}.status-tooltip-container .status-tooltip{visibility:hidden;opacity:0;position:absolute;top:50%;left:calc(100% + 8px);transform:translateY(-50%);background-color:#111115;color:#fff;padding:10px 14px;border-radius:8px;font-size:12px;font-weight:400;width:260px;white-space:normal;line-height:1.4;z-index:9999;box-shadow:0 4px 12px #0003;transition:opacity .2s,visibility .2s}.status-tooltip-container .status-tooltip:after{content:"";position:absolute;top:50%;right:100%;transform:translateY(-50%);border-width:6px;border-style:solid;border-color:transparent #111115 transparent transparent}.status-tooltip-container:hover .status-tooltip{visibility:visible;opacity:1}[contenteditable]:empty:before{content:attr(data-placeholder);color:var(--gray-400);pointer-events:none;display:block}[contenteditable] ul,[contenteditable] ol{padding-left:1.25rem;margin:.25rem 0}[contenteditable] li{margin-bottom:.125rem}